FREQUENTLY ASKED QUESTIONS

Our goal is simple: to make great pizzas based on food we love. We don’t box ourselves into one single style—our pizzas vary all the time, inspired by whatever crusts, cheeses, sauces, and flavor combinations we are excited about baking each week.

We bake on Saturdays and Sundays between 10:00 AM and 8:00 PM. Because we bake from a private kitchen, the exact pickup address is sent directly to your email as soon as you place your order. Orders are placed online in advance so we can have your pizza fresh out of the oven.

When ordering, you’ll choose a convenient 15-minute pickup window. Aiming to arrive during your scheduled window ensures you get your pizza hot, crispy, and fresh.

No stress! We keep your pizza warm in our holding warmer for up to 30 minutes after your scheduled time. If you know you will be delayed, feel free to drop us a quick note at orders@counterfeitcrust.com.

Public ordering opens 72 hours before each weekend date. If you like planning ahead, members can book dates up to 30 days in advance.

Because our dough is mixed, portioned, and fermented specifically for each day’s bake, orders are final once placed. If an unexpected emergency comes up or you need to adjust your pickup time, reach out to us at orders@counterfeitcrust.com and we’ll do our best to help you out.

We use high-quality wheat flour, whole milk cheeses, and house-prepared toppings. Because our recipes and styles rotate, specific ingredients are listed with each pizza style when ordering. If you have any dietary questions or severe allergies, please let us know before ordering.

Pizza reheats wonderfully! For thicker pan pizzas, heat on a baking sheet at 400°F for 6–8 minutes until the cheese sizzles and the crust crisps up. For thinner crusts, 3–4 minutes in a dry skillet on medium heat works like magic.